Medical care is something everyone needs, it can be easy to forget that medical care is a service and patients are customers. But good customer service is just as important in medicine as it is in any other field, and because people's health is so important, bad medical care or shoddy customer service might cause clients to complain to local licensing boards or engage in other actions that can harm a medical business.
If you have a health concern and can’t reach a doctor right away, or you’re not sure where else to
call, you can call our Medical Help Line 24 hours a day, 7 days a week. Once enrolled, this member
benefit allows you to speak with an experienced registered nurse to get answers to your questions and
find out what steps you need to take. If you are currently a member of Independent Health, you can find
the phone number of the 24-Hour Medical Help Line on the back of your Member ID card.
Ambulance services are provided free of charge to concession card holders, including pensioners. 24 hours patient transport vehicle available. Patients are transported from home (on campus) to IIT hospital and patients referred by emergency duty doctor to empanelled hospital for specialized care.
Process of providing information, advice, and assistance to patients to improve their health, treatment
adherence, and quality of life
Focuses on open communication between the patient and the provider, shared decision-making, and a shared
goal of alleviating discomfort for the patient.
Takes into account patients’ individual preferences, concerns, and emotions
Patients are registered at the reception and are seen on first come, first serve basis, however out of turn consultation may be provided in case of emergency and senior citizen. Patients have the right to consult any doctor. In OPD, clinical consultation is provided to patients which includes history taking, clinical examination, diagnosis and providing prescription to patients besides advising laboratory tests in some cases.
To promote awareness among functionaries involved in Health and Hospital Management. It Is Essential For People To Take Patients To Hospitals Where Immediate Treatment Is Possible.it Is Disasterous When An Emergency Occurs And A Patient Is Rushed To A Hospital,only For There To Be No Vacant Beds.this Can Lead To Worsening Of Their Condition And In Some Cases,even Death.
Increase the range of services wherever there are opportunities to meet an area of customer need and demand, on financially viable basis.
Provide a safe and therapeutic environment for all patient, staff, visitors and to Increase overall satisfaction rates of patients, employees and visiting medical officers.
Kolkata , West Bengal
India, 700045
akio345@gmail.com
+91 8923 478 272